Frequently Asked Questions
Everything you need to know about your Dr Sam Bunting skincare journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are Dr Sam Bunting products suitable for sensitive skin?
Yes, our products are formulated to be non-comedogenic and fragrance-free, making them suitable for most skin types, including sensitive and acne-prone skin.
Do you ship internationally?
We currently ship to a wide range of countries globally. Shipping fees and import duties are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.